Ferratum Bank p.l.c. is a public limited company, registered under the laws of Malta with number C56251, with its registered address at ST Business Centre 120, The Strand, Gzira, GZR 1027, Malta. Ferratum Bank p.l.c. is licensed as a credit institution by the Malta Financial Services Authority. Ferratum Bank is also regulated by the European Central Bank.
In case the customer has contacted Ferratum Bank p.l.c. with respect to a complaint and is not satisfied with the reply received, or no agreement was reached with Ferratum Bank p.l.c., the customer has the possibility to submit a complaint in writing directly to the Office of the Arbiter for Financial Services in Malta at: The Office of the Arbiter for Financial Services, First Floor, Pjazza San Kalcidonju Floriana FRN 1530, Malta or www.financialarbiter.org.mt. The European Commission also provides for an on-line dispute resolution (ODR) platform to facilitate access to Alternative Dispute Resolution (ADR). The ODR platform allows consumers to submit their complaint through a website which will forward the complaint to the correct Alternative Dispute Resolution entity. For more information on the ODR platform please visit: http://ec.europa.eu/odr